Sagent Behavioral Health - New Brighton

“If I could give my individual therapist 5 stars, I would. However, the company as a whole is really disappointing. I scheduled couples counseling for my partner and I as I’m 5 months postpartum and I was hoping to have equally beneficial therapy for our family as a whole. My first appointment with intern Tabitha Wagner, and she just didn’t show up for our appointment. When I called the scheduling line, they said they were able to see she acknowledged the appointment and couldn’t explain why she didn’t show. This was our first impression as we had never had a session with her. I rescheduled with a new provider as this wasn’t a great first impression and this morning was canceled on 30 mins prior to our session by Angela Ostrom. There’s been no follow up and overall it’s not a great look for the company. I’ve called the clinic where Tabitha interns and no one had followed up in over a week and now I’m waiting to hear back from the second clinic. If my third provider repeats this behavior, I’m out. My partner and I take time out of our days to do this and we would be charged if we were exhibiting the same behavior as the providers.”

“Love when I am on the phone with a receptionist which is overall regarding Mental Health. I ask her an innocent question. And the scoff type laughter i received was a literal Out Loud, “Pahffttt, hahaha, no.” From her. Yeah no for me dawg. I did not like that. Dignity for those with MH is where now? Oh yeah it was left when they bought out Ellie.”

“We have been going here for therapy for about a year or two for my 11 year old son (ADHD and behavior issues). We had nothing but negative things to say about Nystrom/Sagent. Management helped move us to one of their "best" therapists. Things seemed to go ok. We had a reoccurring appointment and then the appointments were all of a sudden not scheduled. We called and they said our Therapist was not available. We said that was not acceptable but they told us our therapist suggested we go somewhere else. I'm not even sure what to say other than stay far away from this place.”

“Walking into this clinic felt like entering a parallel universe where blood pressure cuffs hold more authority than patients. My appointments seemed less like therapy and more like auditions for a surreal off-Broadway production called The Cuff Always Wins. Every side concern I raised was treated like a whimsical footnote while tiny hypothetical risks were elevated to crises of cosmic importance. Contradictions were shrugged off with vibes-based reasoning, which is comforting in roughly the same way a weather forecast of “possible tornado” reassures you. At one point, I was asked to purchase my own monitoring equipment and submit daily readings. I half expected fanfare and a ceremonial ribbon-cutting. The administrative side of the clinic was equally… creative. I almost clapped for the effort. After leaving, I visited a new primary care provider. They checked my vitals, told me I was healthy, and suggested I try a new clinician. We laughed. My nervous system did not stage a protest. The bottom line: the issue was never me, but the environment. If your idea of fun is starring in someone else’s performance art piece about anxiety and vitals, this is the place. Otherwise, consider yourself warned. P.S. Their rebrand email deserves an award for chaotic flair. New name, same story. Brilliantly confusing.”