Sagent Behavioral Health - St. Cloud

“Don't expect to matter to them, you are just billable hours. Do not expect honesty. Do not expect to be cared for like a patient. Ever since the buyout, they have become the reason people NEED therapy and not the reason they are healing. I have severe anxiety issues and have been trying to get an ARMHS worker to help for nearly 2 years. My therapist kept putting in referrals and we never heard back. I use Google screener to not answer spam and stressful calls, so I don't have panic attacks. Turns out the number that was calling me and hanging up on my screener had been them. My therapist put in the notes to email me or speak to my screener/leave a voicemail. They did not follow basic instructions and boundaries, completely disregarding my accomodations needs. I only found out it was them after their automated system finally emailed me and basically said it is on me now, even though they lacked the respect to follow my accomodations needs. If this is how they respect boundaries when you are trying to pay them, how bad is it going to be once they already have you as a client? This just shows they lack all trauma and autism aware procedures and that shows me who they are. I might still have to do ARMHS through them, because they are the only one with openings. I don't know anything beyond this, since I have not worked with them, so take my review as my experience and opinion, others clearly have had better experiences, based on the other reviews, just needed to put my experience out there. Edit/Update: After my review, they "magically" found my accomodations needs and after corresponding with them directly, they decided to lie to me and tell me they had left detailed voicemails, which is odd for 2 reasons, first is I answer every call I get, just with Google call screener, so not likely, and secondly, I have not had voicemail setup on my phone for nearly a decade, much less stress and easier on my anxiety. For those thinking "maybe they left what they thought was a voicemail but to your screener?" I looked through every transcript of that screener for their numbers and the transcriber had nothing but blank noise. So, they are not acting like they are trauma informed and they are willing to lie to cover it up. This place is genuinely not safe for those in need of mental health care. I would not ask my enemy to go through them, let alone anyone I cared about. Such a shame, they have bought up so many clinics that many will be forced to go through this nightmare, just or get inadequate and possibly harmful care. Essentially, my update is that it is worse than I initially stated, and they so far seem unwilling to be honest or accept accountability, both of which are critical for proper mental health care. Please, if you can go anywhere else, do so, this place has proven they can not be trusted with your mental health.”

“I could feel the sincerity of the staff right from day one. The group counselor has a wonderful sense of humor . As well as the empathy of a genuine human being. No judgements here, just the passion to educate and the patience to listen to all individuals who need support and recovery.”

“I have nothing positive at all to say other than my provider was an amazing person and had a good character on the few occasions I did see her. This place is nothing short of a joke and only got worse after becoming sagent. I have had multiple appointments canceled on me morning of, and it takes 3 months to get rescheduled. My last appointment in December they called to cancel, and rescheduled me for March. I told them I needed FMLA paperwork filled out, and they told me to drop it off and someone would fill it out. Two weeks later I get a call and they don’t know what to do with it, saying I needed an appt if I wanted it filled out. I have already been scheduled with another provider, but I feel bad for people who rely on their appointments and then get short changed. Understandably everyone gets sick or things come up, but my provider was going on leave and I wasn’t able to be seen until March to get FMLA paperwork filled out, which simply won’t work for someone with a disability. Don’t tell someone one thing, make them wait for multiple weeks, then give them the run around. I would not use them if they are the last providers in town.”

“Providers take a very long time to reply to messages. Or don’t reply at all. Waiting room chair smelled of urine. DO NOT RECOMMEND. it’s near impossible to get ahold of a nurse or for them to return a call in a timely manner.”