Sagent Behavioral Health - St. Paul

“This place falls short of other clinics I have experienced, particularly in terms of child care. Last-minute call that they can no longer accommodate your regular weekly appointments, and later a no-show by the therapist. Hopefully, a new therapist at a new location will offer a better experience. Save your time and money and go elsewhere. You have been warned. -Dr. Caban”

“NOT TAKING NEW PATIENTS. Tried to call in yesterday during business hours. Phone system was down. Set an appt online. Got a text to call in. Called in and was told that no location is taking new patients. Immediately after this conversation I get a text and email asking me to finish my profile for them. This is a joke.”

“The displayed trans flags in the entry window did it for me. I think it's fairly obvious from the therapists posted on your website that you're an accepting organization. There's no need to place the trans flag in the entry window. No where in thw facility did I see a Cross. That leads me to believe they do not accept Christians. I cancelled the rest of my children’s appointments. Be careful who you allow to "treat" your children.”

“They are refusing to send me my medical records. I had an appointment today that required I have all my recent medical records. I spent 3 days last week attempting to retrieve them, including filling out a ROI. I talked to 3 different people who all said they would send over my records. Every person failed to do that. Now they are completely ghosting me and not returning my calls or emails. I plan to file a HIPAA privacy rule complaint with the US Department of Health, and once I receive my records I will transferring my care elsewhere.”