Sagent Behavioral Health - Burnsville

“I contacted this office when I needed a new provider after recently moving. They made me sign up for two separate intake appointments, and told me that the emails for the new patient paperwork would come from two different places. I got 2 emails from the same place, both which included a password to fill out the forms. I filled out one. The second form would not open and I got an error message that the password provided was invalid. One of my intake appointments had already been scheduled, and the day after I did the paperwork, I got a call to schedule the other. Seemed like everything was fine, until the next day I got a call telling me the second appointment was being cancelled for not submitting my paperwork. I don't know if it was a pre-recorded message that doesn't tell you it's pre-recorded or just an exceptionally horrible person, but either way I was unable to speak because the person/voice on the other end of the line just talked over me. Over-all, it was a convoluted and unprofessional process which is quite the opposite of what an ethical practice should be doing for patients requiring mental healthcare.”

“please read.So I went here for like 7 years and had a TBI traumatic brain injury within that time I started splitting off and to something that's called associate identity disorder and I started missing appointments and they discharged me what's understandable if you don't make an appointment that makes sense but they banned me from the clinic for life so not helping the person but banning them or missing an appointment 3 never had an issue throughout the entire time I was there and then all of a sudden this I give it negative stars if I could but I know they were on channel 5 saying that they were the best place I think they should do a reinvestigation on this place is Ellie family services and I'm guessing they went bankrupt because how they treated people but it's a new company now and I love it so in that form I give it out of 10 stars”

“My insurance covers this place so I was very happy to be able to finally talk to someone. I am able to get ahead of my problems and found healthy coping mechanisms for post partum depression”

“They gave me a "good faith estimate" of $200 and then I got a bill for almost $600. You are the ones CAUSING mental health distress. Very predatory and harmful”